General conditions of the application

GENERAL TERMS AND CONDITIONS OF USE

These General Terms and Conditions were updated on 27 March 2025.

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Article 1. Legal information

WATTSY, a simplified joint stock company with a capital of 12,388.80 euros, whose registered office is located at 6 rue papillon – 75009 Paris, registered in the Paris Trade and Companies Register under number 908 384 258, hereinafter the ‘Company’ or ‘WATTSY’ publishes the Application and the Web Interface allowing the User of the Service to control a Charging Point made available by the Customer of Wattsy and to activate it for a given period in order to charge his Vehicle (as these terms will be defined hereinafter). To contact Wattsy, a contact form is available here: https://wattsy.solutions/contact/

The publication director of our Application and Web Interface is Mr Jean-Gabriel Kammerer, the Company’s Technical Director.

The current Applications and Web Interfaces are hosted in France by OVH, whose registered office is located at 2 rue Kellermann, 59100 Roubaix, France.

The Parties agree that their relationship shall be governed exclusively by :

These General Terms and Conditions ;
The Application and Web Interface Privacy Policy ;
Applicable laws and regulations.

The General Terms and Conditions are made available to the User at each connection to the Web Interface, the Application or the Website. They are permanently available on www.wattsy.solutions and can be consulted directly by the User.

Use of the Application and the Web Interface as well as the Charge Points by the User implies :

knowledge and unreserved acceptance by the User of all of these General Terms and Conditions, the confidentiality policy for the Application and the Web Interface, and the Rules and Rights of Use imposed by the Partner Customer when the User uses its Charge Points;
the technical competence and legal capacity of the User to use the Application, the Web Interface and the Charge Points;
the compatibility of the User’s Vehicle with the Charge Point;
the User’s awareness that his/her commitment does not require a handwritten or electronic signature;
the provision of correct, accurate and truthful information by the User;
respecting the destination of the Application, the Web Interface and the Charge Points.

WATTSY reserves the right to suspend or delete the User Account if it does not meet all the above conditions.

Article 2. Subject

WATTSY offers a service for the activation and control of charge points (the ‘Service’) which mainly allows for the secure and managed use of charge points in the Partner Customer’s spaces (private or public).

The purpose of these General Terms and Conditions is to define the terms and conditions under which the Service is made available and the conditions of use of the Service by Users as defined below.

Article 3. Definitions

Terms and expressions beginning with a capital letter when used in these General Terms and Conditions have the following meaning:

‘Anomaly’: refers to any malfunction affecting a Charge Point, independent of misuse by the User.

‘Subscription’: means the possibility for a User to take out a subscription with WATTSY for a minimum period of one (1) month and for an indefinite period in order to be able to use the Charge Points without session fees. The price of the Subscription will be that displayed on the Application and on the Web Interface at the time of subscription according to the User’s situation. The User may request cancellation of the Subscription at any time via the Application or the Web Interface, with the current month remaining due.

‘Vehicle’: refers to any means of electric transport, in particular cars, scooters, electric bicycles, etc. that can be recharged at the Charge Points.

‘Application’ means a programme that can be downloaded free of charge and executed from the operating system (iOS or Android) of a smartphone or tablet. It enables the User of the Service made available by the Customer to locate the Charge Points, to find out the specific features of the Charge Points and to activate them for a given period, as well as to create and access the User Account and, in particular, to consult the connection and mobilisation history.

‘Customer Partner’ refers to any person offering to provide a Charge Point and, where applicable, a parking space for the User and setting the conditions of access, use and pricing conditions for the Charge Point and, where applicable, the conditions relating to the parking space.

‘User Account’ refers to the space created via the Application by each User authorised by the Partner Customer, enabling them to activate the Charge Point they wish to use and to consult their connection and use history.

‘General Conditions’ means the present general conditions applicable, without restriction or reservation, to the provision by WATTSY of the Service and any documents supplementing them. These General Conditions are accessible at any time on the website www.wattsy.fr.

‘Rights of Use’ means the specific conditions of use of the Charge Points provided for and laid down by the Customer-Partner and made available to the User via the Web Interface, the Application, the Website or any other means, which are applicable without reservation or restriction to Users.

‘Session Fee’ means, for Users who do not have a subscription, the fees invoiced by WATTSY to the User in return for the connection between the Partner Customer and the User for each paid connection.

‘Login’: refers to the email address and password enabling a User to log in to their User Account.

‘Web Interface’ means the pages accessible via the Internet and enabling Users to use the Charge Points.

‘Internet’: refers to various networks of servers located in different places around the world, linked together using communication networks, and communicating using a specific protocol known as TCP/IP, enabling access to and use of the Web Interface, the Application, the Website and by extension the Charge Points.

‘Parties‘ refers to the User and WATTSY.

‘Charge Point’ means the equipment, in particular a socket, charging point or connector designed to offer the Service, installed under the sole responsibility of the Partner Customer and enabling a Vehicle to be charged in a public or private space in a secure manner and, where applicable, to charge for its use.

‘Rules’ refers to all the principles and provisions that the User agrees to know, accept and respect beforehand by the sole fact of accessing and/or using all or part of the WATTSY Service and the Charge Points. They cover all the terms and conditions defined in particular in these WATTSY General Terms and Conditions, where applicable supplemented by :

– Rights of Use ;

– user guides for Charge Points;

– by any indication on the Charge Points, the Application or the Web Interface.

‘Service’ refers primarily to the service that enables secure and managed use of the Charge Points in the Partner Customer’s (private or public) spaces;

‘Solutions‘ refers to the products and Services, such as the Website, the Web Interface, the Application, the Charge Points and all the solutions made available by WATTSY allowing the use of the Service.

‘Website’ refers to the www.wattsy.solutions website published by WATSSY and made available to Partner Customers and their Users, as well as to persons wishing to obtain information on the Service, subscribe to the Service or consult the general conditions of the Application and the Web Interface.

‘Company’ refers to WATTSY, a simplified joint stock company with capital of 12,388.80 euros, whose registered office is located at 6 rue Papillon – 75009 Paris, registered in the Paris Trade and Companies Register under number 908 384 258 RCS PARIS, represented by its Chairman.

‘User’: means any natural person with the capacity to use the Web Interface, the Application and a Charge Point in order to charge a Vehicle in accordance with the General Rules and Conditions.

Article 4. Access to the Service via the Web Interface or the Application

The Web Interface or the Application can be accessed free of charge by any User with Internet access and a compatible smartphone.

Use of the Application and the Web Interface is strictly reserved for users aged 13 and over. Anyone under the age of 13 may not use them, even with the authorisation of a parent or legal guardian.

The Application can be downloaded free of charge and run on a smartphone’s operating system (iOS or Android).

Users may only download the Application to their smartphone from the App Store or Google Play Store, depending on their smartphone’s operating system.

In order to download the Application from the App Store or Google Play Store, the User must first have an account with the relevant application shop and must therefore have accepted the terms and conditions of the third-party download platform.

WATTSY declines all responsibility in connection with the use by the User of the aforementioned application shops.

The Web Interface can be accessed by scanning the QR Code available on the Charge Point via which the User wishes to connect his Vehicle.

Depending on the model of smartphone used by the User, he/she will have to read the QR Code by opening the application designed to take photographs and place it approximately 20 cm from the code, then click on the window with a download link that will open.

Access to the Web Interface or the Application requires Internet access, the cost of which is borne exclusively by the User.

WATTSY implements the appropriate technical and organizational solutions, as far as possible, to offer the User permanent access to the Application or the Web Interface.

WATTSY may however, at any time and without prior notice, suspend, limit or interrupt access to the Application or the Web Interface or to some of their functionalities in order to proceed with updates, modifications or any other action deemed necessary by WATTSY for the proper functioning of the Application or the Web Interface. WATTSY will then make its best efforts to inform its users in advance and to reduce as much as possible these periods of limitation or interruption.

WATTSY cannot be held responsible for the unavailability of the Application or the Web Interface, whether this is due to a case of force majeure, maintenance, an update, an intervention by its host, a strike, a network failure, or a poor configuration or use of the smartphone or tablet by the User.

Article 5. Creating a User Account to use the Application or Web interface

Use of the Application or the Web Interface may require, where applicable, the prior creation of a User Account by the Partner Customer, who is then solely responsible for determining the list of Users and ensuring the creation, modification or deletion of all User Accounts authorised to use the Service.

By exception, in the case where the Partner Customer has delegated the creation of User Accounts to WATTSY, the User must provide the personal information requested on the User Account creation form, which will be processed by WATTSY under the conditions set out in the Privacy Policy.

In all cases, creating a User Account is free of charge and is a condition for using the Application.

The User must also read and accept these Terms and Conditions without reservation in order to use the Service.

WATTSY does not proceed to any verification or moderation of the User’s identity, but reserves the right, if necessary, to proceed to any control, to carry out any research and to request any additional information from the User, or from the Partner Customer, in order to enforce the present General Conditions.

Any incorrect, inaccurate and/or untruthful information may result in the immediate blocking of the User Account.

The User is solely responsible for his/her User Account and thus for the use of his/her login and password, which he/she undertakes to keep confidential and not to pass on to third parties.

The User may delete his User Account at any time, either by accessing the settings of his Account or by requesting assistance from the partner Customer. Once the Customer has deleted his Account, some of his personal data will be kept by WATTSY in accordance with and under the conditions set out in the Privacy Policy, which can be accessed at the following link: https://wattsy.solutions/confidentialite-app-wattsy/

Article 6. Charging points

In order to use a Charge Point, the User must scan its QR Code with his smartphone, which will display the Web Interface or the Application if this has already been installed. The User is then invited to follow the instructions given on the Application or the Web Interface, in order to initiate the charging of their Vehicle by choosing a charging time and, where applicable, to pay for the charging service. The maximum charging time for a Charge Point is set by the Partner Customer and will be indicated on the Application or Web Interface. At the end of the charging time, the Vehicle remains connected to the Charge Point but the latter becomes inactive.

In any event, the User undertakes to comply with the normal conditions of use of the Charge Points, as well as all the Rights of Use applicable to them and the conditions of use (duration, time slots for use, rates, etc.) decided by the Customer Partner who owns the Charge Point used, which will be mentioned when a Charge Point is reserved.

The User acknowledges that the conditions of use of a Charge Point may vary from one Charge Point to another. In any event, the User undertakes to use the Charge Points solely for the purpose of recharging a Vehicle under normal conditions of use.

In the event of an Anomaly or the unavailability of a Charge Point, WATTSY will endeavour to indicate this to the User on the Application or the Web Interface, subject to being informed in advance by the Partner Customer concerned.

Despite all the precautions taken by the Partner Customers and by WATTSY, the Charge Points referenced on the Application and on the Web Interface may not be available or may be affected by one or more Anomalies not mentioned on the Application and on the Web Interface.

The User is invited to inform WATTSY as soon as possible (sav@wattsy.solutions) of the unavailability or anomalies affecting one or more Charge Points, which are not already indicated on the Application and on the Web Interface and which are not related to his Vehicle, as well as the nature of these anomalies.

If WATTSY becomes aware of anomalies on a Charge Point, WATTSY will inform the Customer Partner concerned as soon as possible so that the latter can carry out corrective maintenance on its Charge Point.

It is specified, where necessary, that the maintenance of the Charge Points is the sole responsibility of the Partner Customers who own the said Charge Points, who are required to take all measures to ensure that their Charge Points are maintained in good working order. WATTSY thus declines all responsibility in connection with the use of a Charge Point by the User.

Article 7. Releasing the Charge Point

The User undertakes to free the Charge Point, or the parking space attached to it, under the conditions specified by the Partner Customer, where applicable.

If a Charge Point is released before the end of the period specified when the reservation was made, the User will be informed by text message, if he has given his telephone number, or by e-mail. If this session was subject to a charge, the final sum to be paid will be in proportion to the consumption actually recorded.

If the Charge Point is not released within the period agreed with the Partner Customer and communicated to the User in advance, the User will automatically be liable for a late payment penalty of an amount set by the Partner Customer and indicated at the time of reservation.

Article 8. Price

Unless otherwise indicated, the price of the top-up service and, where applicable, the Session Fee is stated on the Application or the Web Interface in euros, inclusive of all French taxes (French VAT and other applicable taxes).

The price of the recharge and, if applicable, the Session Fee are those at the rates in force indicated at the time of the reservation of the Charge Point and confirmed at the time of the validation of the order and the finalization of the reservation of the Charge Point. Session fees allow WATTSY to offer each User the best possible service. They are detailed in the receipt given, on request, to the User at the end of his session.

In the case of a subscription taken out directly with WATTSY, no Session Fee will be payable by the User at the time of connection.

WATTSY specifies that some subscriptions will be paid in part by the Partner Customer under specific conditions without this having any influence on the quality of WATTSY’s service.

The price of recharging is set freely and under the sole responsibility of the Partner Customer who owns the Charge Point and may therefore vary from one Charge Point to another and change according to criteria freely set by the Partner Customers. Partner Customers therefore reserve the right to change the price for using their Charge Points at any time.

WATTSY has no control and/or responsibility over the price of the connection service, which is determined unilaterally by the Partner Customers, and consequently cannot guarantee the absence of errors.

WATTSY is on the other hand responsible for the Session Fees and the price of the User subscription, which it freely sets at its sole discretion.

Before connecting his Vehicle, the User is in any case invited to consult the price of the said connection service on the Application and on the Web Interface by selecting the Charge Point of his choice. WATTSY cannot be held responsible for any misunderstanding of the price of the connection service by the User.

In the event of a change in the VAT rate, the price indicated on the Application and on the Web Interface will be automatically modified without further notice on the date on which the new rate becomes payable.

Article 9. Billing

Unless otherwise specified in the General Terms and Conditions or on the Application or on the Web Interface, the recharging service is payable in full in cash at the time the Charge Point is booked by debiting the bank card or any other means of payment specified at the time of booking on the Application or on the Web Interface, via the Stripe payment system provider. Payment for a connection therefore implies acceptance of the terms of use of the Stripe payment system provider, which can be consulted here : https://stripe.com/fr/legal/consumer, which guarantees the confidentiality of the information provided by the User relating to his/her means of payment.

The transmission of banking information is secured using SSL protocol.

WATTSY collects payments on its own behalf for Session Fees and on behalf of Partner Customers for the payment of connection time.

The provision of the bank card number online and the validation of the connection and its payment shall be deemed to constitute payment of the sums incurred by the top-up service. The User thus acknowledges that the provision of his/her bank card number constitutes authorisation to debit the price mentioned on the Application or on the Web Interface when connecting his/her Vehicle.

The online provision of the bank card number and the validation of the top-up of the Vehicle and its payment shall constitute proof of the completeness of the said top-up in accordance with the provisions of Law No. 2000-230 of 13 March 2000 adapting the law of evidence to information technologies and relating to electronic signatures, and shall constitute payment of the sums incurred by the connection and mobilisation.

In case of fraudulent use of his bank card, the User undertakes, as soon as he notices this use, to contact WATTSY by e-mail at sav@wattsy.solutions.

It is expressly agreed that, except in the case of manifest error on the part of WATTSY, the data kept in the computer systems of the secure payment gateway of the Application or the Web Interface, in reasonable conditions of security, have evidential value as to the connections made by the User.

Data on a computer or electronic medium constitutes valid evidence and as such is admissible under the same conditions and with the same probative force as any document drawn up, received or kept in writing.

WATTSY will send by email, upon request of the User made in the Web Interface or the Application, the payment statement of each refill, including :

Information on the essential characteristics of the connection made (name of the Charge Point, electricity consumed, etc.)
The transaction number,
The price of the top-up,
The price of any Session Fees,
The date and time of the connection,
The payment method chosen by the User
Any limitations of liability and exclusion of the right of withdrawal.

This information is also made available to the User on his User Account if he has one.

The User must check the content of his/her payment statement as soon as possible and report any errors or omissions within two working days of the transaction by e-mail to sav@wattsy.solutions. Any claim made after this deadline will be considered inadmissible.

Article 10. Withdrawal

In accordance with article L221-28 of the French Consumer Code, the User has no right of withdrawal once the recharging of his Vehicle has been initiated with his prior and express agreement and with his acknowledgement of the loss of his right of withdrawal.

Article 11. Intellectual property

WATTSY is the exclusive owner of any intellectual property rights on the Charge Points, on the Application and the Web Inteface, on the trademarks, service marks, shape marks, designs and models and copyrights associated with the Charge Points and the Application and the Web Inteface, on the WATTSY website and all its elements, in particular on the visual and graphic identity, its design, ergonomics, functionalities, software, texts, animated or still images, sounds, know-how, drawings, graphics and on the names, acronyms, logos or other signs that may be used, produced or used for the Charge Points, the Application and the Web Inteface, unless otherwise stated.

It is forbidden to use trademarks, images, designs or any other element on which WATTSY holds intellectual property rights.

In addition, the intellectual property rights on the documents contained on the Application and Web Interface, and each of the elements created for the Application and Web Interface are the exclusive property of WATTSY, which grants no license or right other than that of consulting and using the Application and Web Interface. The reproduction of any page or content of the Application or Web Interface is subject to prior written authorization from WATTSY, except in the case of private copying.

Reproduction of any documents published on the Application or the Web Interface is authorized solely for the purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited.

It is also forbidden to copy, modify, create a derivative work, reverse engineer or otherwise attempt to discover the source code (except as provided by law), sell, assign, sub-license or transfer in any way whatsoever any rights pertaining to the Application, the Web Interface and the Charge Points.

It is also forbidden to modify the Application, the Web Interface and the Charge Points or to use modified versions of them and in particular (without this enumeration being limitative) in order to obtain unauthorized access to the services of the Application, the Web Interface and the Charge Points and to access the Application, the Web Interface and the Charge Points by another means than by the interface which is provided by WATTSY for this purpose.

The Application may contain confidential information protected by applicable intellectual property or other laws.

The User expressly acknowledges that any violation of this clause is likely to cause financial prejudice to WATTSY for which he may seek compensation.

Article 12. Personal data

WATTSY collects personal data relating to the User when he uses the Application and the Web Interface, and in particular when creating his Account and paying for his Vehicle’s recharging service.

Therefore WATTSY invites the Customer to carefully read WATTSY’s Privacy Policy and Personal Data Processing Policy on the Application and the Web Inteface before providing any personal data to WATTSY. The Privacy Policy is an integral part of the General Conditions.

The Privacy Policy is available at the following link: www.wattsy.solutions/confidentialite-app-wattsy/

Article 13. Force majeure

Neither of the Parties nor the Customer-Partners may be held liable if performance of the General Terms and Conditions is delayed or prevented as a result of force majeure or an act of God, the fault of the other Party or a third party or external causes such as industrial disputes, intervention by civil or military authorities, natural disasters, fire, water damage, interruption of the telecommunications network or the electricity network.

Article 14. Liability

Article 14.1. WATTSY’s liability

WATTSY can only be held liable for direct, real, personal, certain and foreseeable prejudice suffered by the User due to WATTSY’s faults, errors or omissions and causing direct prejudice to the User, excluding in particular all indirect prejudice and lost profits, and provided that the User proves that WATTSY’s contractual fault is the direct cause of the prejudice.

WATTSY shall not be held liable for any direct or indirect prejudice caused by the Charge Points, whether to Vehicles, Users or any third parties, the latter being the exclusive responsibility of the Partner Customers, which is expressly recognized by the User who undertakes not to seek WATTSY’s liability for such facts.

In this respect, the User agrees not to hold WATTSY or the Customer-Partners concerned liable for any damage caused, directly or indirectly, by disturbances, deterioration or damage resulting from lightning, vandalism, fire, flooding, electrical surges, natural disasters, force majeure or any accident whose cause is external to the Charge Points or to a fault of the Customer-Partners concerned or WATTSY.

WATTSY shall also not be held responsible for damages of any kind resulting from the unavailability of the Application, the Web Interface and all or part of the Charge Points, or from the User’s failure to comply in whole or in part with the regulations in force or the Rules.

Likewise, WATTSY cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.

WATTSY ne pourrait être tenue pour responsable d’une présentation des Points de Charge qui ne permettrait pas à l’Utilisateur de les visualiser de manière suffisamment précise pour y accéder (ex : localisation, accessibilité…).

The User is invited to inform WATTSY or the Customer Partner concerned of any error he may find in the description or location of a Charge Point.

WATTSY can in no way be held responsible for the User’s negligence in securing his Account.

Article 14.2. User responsibility

The User is therefore solely responsible for any fraudulent use of his User Account. He is responsible for each connection made from his User Account. The User is obliged to compensate WATTSY for any prejudice caused by such fraudulent use of his User Account.

The User is liable for any damage resulting from his Vehicle, and more generally in the event of failure to comply with the regulations, these General Terms and Conditions and the Rules and Rights of Use, and in particular for damage to the Charge Points for which the User is required to compensate the Partner Customers concerned, both for the repair of the Charge Points and for the unavailability of the latter until they have been fully repaired.

Failure by the User to comply with the obligations set out in the General Conditions (in particular in the event of fraud or attempted fraud or any payment incident) may result in suspension of access to the Application, or even the deletion of the User’s Account, without prejudice to any damages that WATTSY and the Customer Partners may claim.

Article 15. General provisions

Article 15.1. Entirety

The Parties acknowledge that the General Terms and Conditions constitute the entire agreement between them and supersede any previous offer, provision or agreement, whether written or verbal.

The headings of the Articles of the General Terms and Conditions have been inserted for the User’s convenience and in no way are intended to restrict or modify any of the terms or stipulations herein.

Article 15.2. Nullity

If any one of the stipulations of the General Terms and Conditions is found to be null and void with regard to a rule of law in force or a judicial decision that has become final, it will then be deemed unwritten, without this leading to the nullity of the General Terms and Conditions or altering the validity of its other provisions.

Article 15.3. Applicable law and disputes

The General Terms and Conditions are governed in their entirety by French law.

For any question or complaint relating to the Application, the Web Interface or a Charge Point, the User is invited to contact WATTSY at the following email address sav@wattsy.solutions or by post at the following address 6 rue Papillon – 75009 PARIS.

Any dispute that may arise in connection with the performance or interpretation of these General Terms and Conditions, or with the use of the Application or the Web Interface by the User, shall first be subject to an attempt at amicable settlement. Failing this, the matter will be brought before the competent courts.

In any event, the parties undertake to cooperate in perfect good faith, in particular in seeking an amicable resolution to their dispute.

If the User’s request for a complaint to WATTSY fails or if there is no response within two (2) months, the User may submit the dispute with WATTSY to a consumer mediator who will attempt, independently and impartially, to bring the parties together in order to reach a solution.

On the ombudsman’s website (https://www.cnpm-mediation-consommation.eu/mediation-consommation-demande.php), the User can use a complaints form to submit a request for mediation.

The Customer may also, if he so wishes and independently of any other procedure for settling his dispute with WATTSY, use the online dispute resolution platform proposed by the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

The Parties remain free to accept or refuse recourse to the settlement of a dispute by mediation, as well as to accept or refuse the solution proposed by the mediator.

You are expressly reminded that requests for amicable settlement do not suspend the time limits for bringing legal action.

In the absence of an amicable agreement between the Parties, the competent court to resolve the dispute shall be that of the defendant’s place of residence.

In the event of any difficulty of interpretation resulting from a contradiction between the French version and any version in another language, only the French version will be taken into account.